When can I access information on the CEO Online web site?

Upon online registration and credit card payment of an inexpensive monthly subscription, you can view and print all the information you wish, 24 hours a day, every day of the year.

How long does it take to process my subscription application?

Upon submission and verification of your registration details, you gain full access to CEO Online. Confirmation of your subscription is emailed to you within 2 business days.

My organisation has a number of executives and/or customers who would benefit from accessing the information published on the CEO Online web site. Do I have to individually register each person and pay the standard monthly subscription fee?

Become a CEO Online Business Subscriber to give your key staff and business customers free access to the web site at a special wholesale monthly fee. Also includes your business name appearing on the fortnightly e-newsletter. A great value-added service that keeps your branding in front of your customers, and promotes staff and customer loyalty.

How concerned should I be about providing my personal information and credit card details over the Internet?

We take the privacy of your personal information and the security of your credit card details very seriously. Stringent guidelines as set out in our Privacy Policy are adhered to in order to ensure safe and secure collection of credit card details to protect against misuse. For the purposes of processing future monthly subscription payments, your credit card details are not stored on the CEO Online web servers. CEO Online utilises the secure services of VeriSign/PayPal to process your initial and recurring subscription fees.

Do I have to provide my Subscriber Login details every time I log in to the CEO Online web site?

Having entered your initial login information (email address & password) when requested and by configuring your browser to accept cookies CEO Online recognises you and remembers your login information, so you get straight through!

To configure Internet Explorer version 5.5 to accept cookies

Open Internet Explorer
Select the TOOLS menu at the top
Select the Internet Options sub-menu
Click the SECURITY tab
For the web content zone, click the INTERNET icon
Under the SECURITY LEVEL settings for this zone, click the CUSTOM LEVEL
Scroll down until you find the two settings pertaining to COOKIES. Select the ENABLED button
Click OK to save your changes
Click OK to close the Internet Options settings.

To configure Internet Explorer version 6.x to accept cookies

Open Internet Explorer
Select the TOOLS menu at the top
Select the Internet Options sub-menu
Click the PRIVACY tab
use the SECURITY LEVEL SLIDER and the ADVANCED button on security policy such that your PC can accept COOKIES from this web site
Click OK to save your changes
Click OK to close the Internet Options settings.

Having logged into the site, I keep being asked to log-in again. Why? How do I fix it?

As our web site uses cookies to remember your password, you need to configure your internet browser to allow this specifically for the CEO Online site, as detailed below:

Open Internet Explorer
Select the TOOLS menu at the top
Select the INTERNET OPTIONS sub-menu
Click the PRIVACY tab
Click the SITES button
Enter the URL 'www.ceoonline.com.au' and click ALLOW, so that your PC will accept COOKIES from this web site
Click OK to save your changes
Click OK to close the Internet Options settings.

NOTE: It may ask you once or twice more for you to log-in to get the cookie trail going.

Do you offer a money-back guarantee to subscribers?

If the information available on the CEO Online web site does not address your business needs, please Contact Us to terminate your subscription within 30 days of your initial subscription date and we shall promptly refund your previously paid monthly subscription fee to your nominated credit card - no questions asked! Please note: the money back guarantee is only available to standard or premium CEO Online subscribers - it is not available to IIDM members.

Can I get some more information about CEO Online before I subscribe?

Of course! Just click on the "FREE Newsletter!" icon, enter the requested information and subscribe to our free fortnightly e-newsletter (CEO News) to receive emailed updates on new articles and features you'll find on the CEO Online web site. Also, scan the web site for "Free to view" material. This material does not require you to login to the web site. If you have a specific question, please Contact Us.

I can't read the fortnightly e-newsletter

Click on Contact Us to request assistance. Please let us know your current email software package.

Why can't I access the information published on the CEO Online web site?

To access all areas of the CEO Online web site, you must be a registered CEO Online subscriber (having previously received email confirmation to that effect). Registering to receive the "FREE Newsletter!" does not entitle you to access all the information published on the CEO Online web site. Should you wish to upgrade to a CEO Online subscriber, please go to Subscribe.

Should access be denied to a CEO Online subscriber (having entered your Subscriber Login information), we recommend you re-enter your email address and password to ensure accuracy.

If you continue to experience login difficulties, please do not hesitate to Contact Us.

I've forgotten my password

When requested for your Subscriber Login information, enter your email address in the 'Email' field and click on "Forgot your password?", and within minutes your password will be emailed to you. If you do not receive this email notification you may have entered your email address incorrectly or you may not be a CEO Online subscriber.

Please be aware your ISP may have installed blocking software which may prevent the delivery of your password via email. If you have entered the correct email address and have received no response, you are welcome to directly email online@ceo.com.au requesting your password.

How do I change my password?

Having entered your Subscriber Login information, click on "Amend your details" and enter your new password in the 'Password' field and also re-enter this new password in the 'Confirm Password' field. Remember to remove the obsolete password.

It won't accept my password

Your password must not exceed 20 characters - alpha and/or numeric configuration only.

How do I change my email address?

Having entered your Subscriber Login information, click on "Amend your details" and enter your new email address in the 'Email' field. Remember to remove the obsolete email address.

How do I update my credit card details?

For security reasons your credit card details are not stored by CEO Online on its web servers, and consequently you cannot change your credit card details on this web site. To arrange for these details to be altered, click on Contact Us and notify us you wish to change your credit card information.

Can I receive a tax invoice?

Payment for new and renewal subscription fees are processed by the secure environment hosted by VeriSign/PayPal. When sucessfully processed a receipt is automatically issued to the subscriber's email address. Click on Contact Us if you have any further queries regarding this automatic receipt generation.

Can someone else view or change my Subscriber details?

Absolutely not!

I've got a very particular business problem who can assist me?

Through our Advisor Network of qualified business consultants and service providers, you are sure to find someone to speak with.

How do I find the information I'm really looking for?

Enter your desired keyword or phrase on the "Search" facility located on the left hand navigation panel. This will search our entire article database for the relevant keyword or phrase - and then list in order of greatest to least relevance.

I have some news and / or suggestions that I think would interest and / or benefit to other Subscribers.

Let's hear them! Click on Contact Us and share the information with us.

How do I advertise on the CEO Online web site?

There are many potential avenues to promote your business on CEO Online, some of which are:

- Banner Advertising. For a fantastic impact, consider banner advertising on the CEO Online web site. Located in the web site masthead (right-hand corner), the dimensions of banner ads are 468x80 pixels and the file size must be under 12K, with the option of a URL hyperlink.

To discuss your web site advertising options, contact our advertising representatives, Prodigy Online (Tempest Media) - P: +61 2 8257 6590 or E: adsales@tempestmedia.com or click on Contact Us.

- Icon/Button and Mini Tower Advertising. Consider the opportunity of promoting your brand or business on the home page of one or more content areas. Located in the right-hand panel of the web site, the dimensions of icon ads are 128x62 pixels, with the option for text insert & URL hyperlink. Mini-tower ads are 120x240 pixelsm with the option for text insert & URL hyperlink.

To discuss your web site advertising options, contact our advertising representatives, Prodigy Online (Tempest Media) - P: +61 2 8257 6590 or E: adsales@tempestmedia.com or click on Contact Us.

- Newsletter Advertising. The CEO Online fortnightly newsletter, CEO News, is emailed to all registered CEO Online subscribers. This e-newsletter is a powerful marketing tool, with evidence supporting a significant generation of traffic to the web site. Image, text and URL link options are available.

To discuss your e-newlsetter advertising options, contact our advertising representatives, Prodigy Online (Tempest Media) - P: +61 2 8257 6590 or E: adsales@tempestmedia.com or click on Contact Us.

- Business Game: Who wants to be a CEO? Located in 5 spots throughout this popular game, this is a very special opportunity to establish or reinforce your brand. In addition, the advertiser is promoted on the CEO Online game web page(s). Ad dimensions are 100 x 100 pixels or 100 x 75 pixels, with the option of a URL hyperlink.

To discuss your web site advertising options, contact our advertising representatives, Prodigy Online (Tempest Media) - P: +61 2 8257 6590 or E: adsales@tempestmedia.com or click on Contact Us.

- Advisor Network. Where applicable, CEO Online Business Subscribers have the option to list on the Advisor Network. If you are a business consultant or service provider, click on Contact Us and request our sales people contact you to discuss CEO Online Business Subscription and arrange your listing in the Advisor Network.

- Useful Business Internet Sites. Click on Contact Us to express an interest in applying for a listing of your organisation's web site under the Useful Business Internet Sites category on the CEO Online web site. Note: your web site must be information-rich and of relevance to business.

Why can't I view secure web pages?

If you are experiencing problems viewing 'secure' pages via the Internet Explorer (IE) browser, you need to update your IE's cipher strength to 128-bit by following these steps:

Open IE browser.
Select 'Help' option from the browser toolbar.
If Cipher Strength is set at 56-bit, click on the 'Update Information' button.
Click on web site link provided to download Internet Explorer High Encryption Pack.
Select the encryption pack that applies to your browser version and follow the download and install instructions.
'Run' the downloaded file to update the cipher strength.

What browser should I use?

Microsoft Explorer 4.0 (or higher), or Netscape Navigator 4.0 (or higher) will ensure optimal viewing capabilities for the various features of the CEO Online web site.

How do I make CEO Online my homepage?

Reconfiguration of your browser is required to make CEO Online your homepage. Here's some quick steps for two browser versions. If you have any trouble, use the Help section on your browser (top left toolbar)

Microsoft Internet Explorer 4 (or higher)
- Select TOOLS from the top left toolbar
- Choose INTERNET OPTIONS
- Click on the GENERAL tab
- Enter http://www.ceoonline.com in the Home Page Address field
- Click OK

Netscape Navigator 4
- Select EDIT from the top left toolbar
- Choose PREFERENCES
- Select Home Page from Navigator Starts With option
- Enter http://www.ceoonline.com in the Home Page Location field
- Click OK

Why is the size of the text on the web site is very small (or very large)?

The CEO Online website has been programmed to conform with Industry Standards and the protocol of Cascading Spreadsheets. Adjusting the text size is quick and easy. Having opened your Internet Explorer web browser -
- Select View from the top left toolbar
- Choose Text Size
- Click on Medium for optimum viewing

CEO Online Pty Limited
ACN 056 669 106
ABN 22 056 669 106
80 Waverley Road
East Malvern Victoria 3145
Australia
Telephone: 61 3 9571 6902
Facsimile: 61 3 9571 6872
Email: online@ceo.com.au
Web Sites: www.ceoonline.com & www.ceoonline.com.au & www.ceoonline.co.nz